Outlet Captain - Hospitality Leadership Role in South Jakarta

Join PT Mugi Rekso Abadi as an Outlet Captain and take the lead in delivering exceptional hospitality experiences in the heart of South Jakarta. This is a unique opportunity for a dynamic and customer-focused professional to oversee daily operations and ensure that our guests leave with memorable experiences. At PT Mugi Rekso Abadi, we pride ourselves on creating a welcoming environment where every detail matters. Our outlets are bustling hubs of activity, and we need a leader who can inspire and guide our team to deliver outstanding service.

As an Outlet Captain, you will be the face of our brand, ensuring that our values of hospitality, integrity, and excellence are reflected in everything we do. You will work closely with our management team to develop strategies that enhance guest satisfaction and drive sales. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating positive experiences for our customers.

If you are ready to take on this challenging yet rewarding role, we invite you to apply. Join us in South Jakarta and be part of a team that is committed to excellence and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure smooth and efficient service delivery.
• Manage staff schedules, training, and performance to maintain high standards of service.
• Ensure compliance with health and safety regulations and food safety standards.
• Monitor inventory levels and order supplies as needed to maintain stock.
• Handle customer complaints and resolve issues promptly to maintain guest satisfaction.
• Collaborate with the management team to develop and implement marketing strategies.
• Ensure that all outlets adhere to the company's policies and procedures.
• Promote a positive and inclusive work environment that fosters teamwork and collaboration.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality industry.
• Proven ability to manage and motivate a team of 10-15 staff members.
• Strong communication and interpersonal skills to effectively interact with guests and staff.
• Knowledge of POS systems such as Micros, Quick Service Restaurant (QSR), or similar.
• Understanding of inventory management and supply chain processes.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Certification in food safety and hygiene (e.g., HACCP, ServSafe) is a plus.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

🛠️ Keahlian

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